🪻 zenviovo™ Privacy Policy & Personal Information Guide

YOUR INFORMATION · OUR PRACTICES · YOUR PRIVACY CHOICES

A Beautiful Shopping Experience Should Respect Your Privacy, Too. 🪺

Hello and welcome to zenviovo™!

Choosing a holiday decoration should be about finding the right colors, imagining a festive table, or discovering a little accent that makes your home feel special.

It shouldn't leave you wondering what happens to your personal information.

That's why this Privacy Policy explains how information may be collected, used, disclosed, stored, and protected when you interact with our online store.

Whether you're exploring seasonal decorations, placing an order, checking a delivery, or contacting customer support, different kinds of information may be involved.

We'll walk you through the important details, explain the choices that may be available to you, and show you how to contact us with privacy-related questions.

Privacy Contact: service@zenviovo.com

Telephone: +86 147 0449 5482

Legal Operator: Dongguan Qianyun Shangpin Trading Co., Ltd.

🏛️ 01 · Meet the Business Responsible for This Store

Who Is Behind zenviovo™?

Before we talk about data, cookies, or payment information, let's make one thing clear.

zenviovo™ is owned and operated by Dongguan Qianyun Shangpin Trading Co., Ltd.

Dongguan Qianyun Shangpin Trading Co., Ltd. is the legal business responsible for operating the zenviovo™ online store and handling personal information in connection with its operations, subject to the respective responsibilities of the e-commerce platform and other service providers.

Official Business Identity

🏷️ Brand Name

zenviovo™

🏢 Legal Company Name

Dongguan Qianyun Shangpin Trading Co., Ltd.

👤 Owner

Xie Zhi

📍 Registered Business Address

Room 1801, Building 27, Vanke Cloud Plaza, No. 199 Humen Sports Road, Humen Town, Dongguan City, Guangdong Province

🪪 Unified Social Credit Code

91441900MAEF3XH949

📨 Customer Support & Privacy Email

service@zenviovo.com

☎️ Contact Number

+86 147 0449 5482

🧩 PART ONE · Understanding the Information Involved

02 · What Personal Details May We Receive?

It Depends on How You Interact With Us

Browsing a decorative collection is different from completing an order.

And completing an order is different from asking customer support about a missing package.

Naturally, the information needed can vary.

Depending on your interaction with zenviovo™, personal information may include:

👤 Name

Used where necessary to identify an order or communicate with you.

📧 Email Address

Used for relevant order information, customer support, and permitted communications.

☎️ Telephone Number

Used where appropriate for order administration or delivery coordination.

🏠 Billing Address

Used where required for checkout and transaction administration.

📍 Shipping Address

Used to arrange delivery of purchased merchandise.

📝 Other Information You Provide

Such as information included in a support request or another customer communication.

We aim to use information for appropriate purposes connected with our store operations and your interaction with our services.

03 · What Information Is Associated With an Order?

Your Purchase Creates a Transaction Record

When you buy a seasonal ornament or decorative accessory, certain purchase-related information may be recorded.

Depending on the transaction, this can include:

🧾 Order Number

🎀 Products Purchased

🎨 Selected Colors or Variations

🔢 Quantities

💵 Order Total

💳 Transaction Status

📦 Fulfillment Status

🚛 Shipping Information

↩️ Return Requests

💰 Refund Records

These details help administer the purchase, identify the correct transaction, coordinate delivery, and respond to related questions.

If you ask us about a particular order, having the correct order reference helps us locate the relevant information.

A decorative centerpiece and a set of holiday ornaments may be equally lovely, but they're not necessarily the same order! 🪄

04 · What Happens to Information Shared With Customer Support?

Messages Can Contain Personal Information

When you contact us, we may process the information you provide and any relevant information reasonably necessary to respond.

Depending on the issue, this may include:

💬 Your Question or Request

🧾 Order Details

📨 Email Correspondence

📸 Product Photographs

🎥 Supporting Videos, Where Relevant

📦 Packaging Information

🚚 Delivery Details

↩️ Return Information

💰 Refund-Related Information

Please provide only the information reasonably needed for your inquiry.

🛑 Keep Sensitive Credentials Private

For ordinary customer support, do not send:

• Complete payment-card numbers

• Card security codes

• Banking passwords

• Store account passwords

• One-time authentication codes

Your order number is useful.

Your banking password? Definitely not something we need in an email. 🫢

🖥️ PART TWO · Information Generated While Browsing

05 · Does Visiting the Website Create Technical Data?

Some Information May Be Collected Automatically

Depending on the technology enabled on our website, certain information may be generated when you browse zenviovo™.

Examples may include:

🌐 IP Address

🖥️ Browser Type

📱 Device Characteristics

🍪 Cookie Identifiers

🧭 Website Interactions

📄 Pages Viewed

📍 Approximate Location Derived From Technical Information

⚙️ Technical Performance Data

Such information may be used to support website functionality, security, analytics, troubleshooting, and performance improvements.

The specific information involved depends on the services and technologies actually in use.

06 · What Are Cookies Used For?

Tiny Digital Tools With Different Jobs 🍪

Cookies and similar technologies can help websites remember information or support particular functions.

Depending on the tools enabled on zenviovo™, these technologies may serve different purposes.

🛒 Essential Store Functions

Supporting shopping carts, checkout, and other necessary features.

🧠 Preferences

Remembering certain choices or settings where supported.

📊 Analytics

Helping understand website usage and performance.

🛡️ Security

Supporting fraud prevention and protection of store functions.

📣 Advertising & Measurement

Where enabled, supporting campaign measurement, advertising analysis, or personalized advertising activities.

Your Cookie Options

You may be able to manage certain technologies through:

🌐 Browser Settings

⚙️ Website Privacy or Cookie Controls, Where Available

Where applicable law requires consent before non-essential cookies or similar technologies are used, those requirements apply.

Disabling technologies necessary for basic store functions may affect features such as the shopping cart or checkout.

07 · Do Advertising Tools Affect Privacy?

Understanding Targeted Advertising and Measurement

If advertising or measurement services are enabled, certain technical information may be processed to understand advertising performance or support permitted promotional activities.

Depending on applicable law, some disclosures of information for advertising purposes may be legally classified as:

📢 Sale of Personal Information

🔗 Sharing of Personal Information

🎯 Targeted Advertising

These terms may have specific meanings under privacy laws and do not necessarily correspond to their everyday meanings.

Available rights and opt-out options depend on the applicable jurisdiction and the technologies actually used.

Where applicable, you may submit a privacy-related request using our contact information.

service@zenviovo.com

💳 PART THREE · Checkout, Payments & Store Operations

08 · How Is Payment-Related Information Handled?

Payment Processing May Involve Specialized Providers

When you complete checkout, relevant payment information may be processed through the e-commerce infrastructure and payment services available for your transaction.

Depending on the payment arrangement, these providers may process information needed to:

💳 Authorize a Transaction

🔐 Verify Payment Details

🛡️ Detect Suspicious Activity

🧾 Maintain Transaction Records

💰 Process Eligible Refunds

zenviovo™ may receive limited transaction-related information, such as:

• Payment status

• Transaction reference

• Order amount

• Limited payment-method details

Where complete payment-card information is collected, its handling depends on the applicable checkout and payment-provider arrangements.

Please do not send full payment-card credentials to our customer-support email.

09 · Why Do We Use Personal Information?

Different Purposes Support Different Store Functions

Depending on the circumstances, personal information may be used for the following purposes.

🛍️ Purchase Administration

Processing orders, confirming transactions, and maintaining purchase records.

📦 Fulfillment Coordination

Preparing merchandise and managing relevant dispatch arrangements.

🚚 Delivery Assistance

Providing shipment information and helping review transportation concerns.

🎨 Product Questions

Responding to inquiries about dimensions, materials, variations, and available product specifications.

↩️ After-Sales Services

Handling eligible returns, replacements, product concerns, and refunds.

🛡️ Fraud Prevention

Protecting transactions and identifying suspicious activity.

📊 Website Improvement

Analyzing technical performance and website interactions where appropriate.

📨 Transaction Communications

Providing order confirmations, shipping updates, and customer-support responses.

📣 Promotional Communications

Sending marketing information where permitted and subject to applicable consent requirements.

⚖️ Legal & Administrative Responsibilities

Maintaining records, responding to lawful requests, and managing relevant disputes or legal obligations.

Legal Bases for Processing

Where applicable law requires a specific legal basis, processing may rely on grounds such as:

📃 Performance of a Contract

⚖️ Compliance With Legal Obligations

🛡️ Legitimate Interests, Where Permitted

✅ Consent, Where Required

The applicable basis depends on the processing activity and relevant law.

🔗 PART FOUR · Service Providers & Information Disclosure

10 · Who May Help Us Operate the Store?

An Online Purchase May Involve Several Services

A customer might see a single checkout page, but completing an online purchase can involve different systems.

Depending on the services actually used, information may be disclosed to providers supporting:

🛍️ E-Commerce Technology

Website hosting, cart functionality, checkout, and store administration.

💳 Payment Processing

Transaction authorization, settlement, and relevant security functions.

📦 Fulfillment Services

Order preparation, packing, and dispatch.

🚛 Shipping Companies

Transportation, tracking, and delivery coordination.

💬 Customer Communications

Support requests and transaction-related notifications.

📊 Analytics

Website performance and customer-interaction analysis.

🛡️ Security Services

Fraud prevention and technical protection.

📣 Advertising Services

Permitted promotional activities and advertising measurement where enabled.

Information may also be disclosed when required by applicable law, valid legal process, or another legally authorized request.

It may also be processed where reasonably necessary to establish, exercise, or defend legal claims.

11 · Do Third-Party Platforms Have Their Own Privacy Responsibilities?

Different Services May Follow Different Rules

The e-commerce platform, payment processors, logistics providers, and other service partners may have different responsibilities regarding personal information.

Some may process information on behalf of the store.

Others may independently determine how particular information is handled.

Where a provider operates independently, its own privacy notice may also apply.

We encourage customers to review relevant third-party notices when interacting directly with those services.

12 · What Happens When You Visit an External Website?

Check Whose Privacy Rules Apply

Our store may include links or integrations involving independent services.

Examples may include:

💳 Payment-Related Services

🚚 Shipment-Tracking Websites

🧩 Integrated Store Tools

🌐 Other External Resources

Independent providers may maintain separate privacy notices, terms, and security practices.

When you interact directly with another provider, its applicable policies may govern that interaction.

🗃️ PART FIVE · Retention, Security & International Processing

13 · How Long Is Personal Information Retained?

Different Records Have Different Requirements

There is not necessarily one retention period that applies to every category of information.

Retention may depend on:

🧾 Transaction and Accounting Requirements

📦 Order Administration

💬 Customer-Service Records

↩️ Return and Refund Processing

🛡️ Fraud and Security Investigations

⚖️ Applicable Legal Obligations

📋 Disputes and Claims

Information is retained for periods reasonably necessary for the relevant purposes, subject to applicable legal requirements.

When retention is no longer necessary, information may be deleted, anonymized, or otherwise handled according to applicable requirements.

14 · How Do We Approach Information Security?

Protecting Customer Information Matters

Reasonable administrative, organizational, and technical measures may be used to help reduce risks involving:

🚫 Unauthorized Access

🔄 Unauthorized Alteration

📤 Improper Disclosure

🗑️ Accidental Loss

⚠️ Misuse

Relevant technology providers may also play a role in maintaining information security.

However, no website, electronic transmission, or storage system can guarantee absolute security.

A Few Helpful Security Habits

🔐 Keep Passwords Private

🎣 Be Cautious With Suspicious Messages

🌐 Check Website Addresses Before Entering Payment Information

📱 Protect Devices Used for Shopping

🧠 Avoid Sharing Unnecessary Sensitive Information

If you believe information associated with your interaction with zenviovo™ may have been compromised, please contact us.

15 · Can Personal Information Be Processed Outside My Country?

Online Services Can Operate Across Borders 🌍

E-commerce operations may involve technology providers, payment services, fulfillment partners, and other businesses located in different countries or regions.

Depending on the services involved, personal information may be:

🔄 Processed

👀 Accessed

📤 Transferred

🗄️ Stored

outside the country where you live.

Privacy and data-protection requirements can differ between jurisdictions.

Where applicable law requires specific safeguards for international transfers, the relevant processing arrangements must comply with those requirements.

🪞 PART SIX · Your Privacy Rights & Choices

16 · What Privacy Rights May Be Available?

Your Location and Applicable Law Matter

Privacy rights vary by jurisdiction and the type of processing involved.

Where legally applicable, rights may include:

🔎 Access

Request access to eligible personal information.

✏️ Correction

Request correction of inaccurate or incomplete information.

🗑️ Deletion

Request deletion of eligible information, subject to applicable exceptions.

📁 Data Portability

Request certain information in an available format where the law provides that right.

🛑 Objection or Restriction

Object to or request limits on certain processing activities where legally available.

🔄 Withdrawal of Consent

Withdraw consent where processing depends on consent and withdrawal is permitted.

📣 Advertising Privacy Choices

Exercise applicable rights concerning targeted advertising or qualifying information disclosures.

⚖️ Other Statutory Rights

Exercise additional rights available under relevant privacy laws, including appeal or complaint rights where applicable.

Not every right applies to every person, jurisdiction, or processing activity.

17 · How Do I Submit a Privacy Request?

Contact the Team Responsible for Reviewing It

To submit an applicable privacy request, contact:

📨 service@zenviovo.com

☎️ +86 147 0449 5482

Please describe the request clearly.

For example:

• Request access to eligible personal information.

• Ask for correction of inaccurate information.

• Request deletion where legally available.

• Ask about marketing preferences.

• Request information about relevant data-processing activities.

• Exercise an applicable advertising privacy choice.

For security reasons, we may request information reasonably necessary to verify your identity or authority before completing certain requests.

Eligible requests will be handled according to applicable legal requirements.

18 · Can I Stop Receiving Promotional Emails?

Absolutely — Marketing Preferences Matter

Perhaps you'd like to hear about seasonal collections and holiday decorating ideas.

Or perhaps your inbox is already full of invitations, receipts, and newsletters.

Fair enough! 📨

Where permitted, zenviovo™ may send promotional communications about available products, collections, or store updates.

If you receive a marketing email, you can use the unsubscribe option included in the message where available.

You may also contact us about your communication preferences.

Marketing vs. Transaction Messages

Unsubscribing from promotional emails does not necessarily stop essential purchase-related communications.

These may include:

🧾 Order Confirmations

💳 Payment Notifications

📦 Processing Updates

🚚 Shipping Information

↩️ Return or Refund Communications

💬 Customer-Support Responses

Marketing messages and necessary transaction communications serve different purposes.

19 · What About Children's Privacy?

A General Shopping Store, Not a Child-Directed Service

zenviovo™ offers decorative and seasonal products through an online store intended for general consumers.

Our website is not specifically directed toward children.

We do not intend to knowingly collect children's personal information in circumstances prohibited by applicable law.

If you are a parent or guardian and believe a child has provided personal information that requires review, please contact:

service@zenviovo.com

We will review the concern and take appropriate steps consistent with applicable legal requirements.

🔄 PART SEVEN · Updates & Privacy Assistance

20 · Can This Privacy Policy Change?

Privacy Practices and Technology Evolve

Online stores change.

Technology changes.

Privacy requirements change, too.

For these reasons, zenviovo™ may revise this Privacy Policy when reasonably necessary.

Updates may reflect changes to:

⚙️ Website Features

🛍️ Store Operations

🍪 Cookie Technologies

📊 Analytics Services

📣 Advertising Arrangements

🛡️ Security Measures

📦 Service Providers

⚖️ Legal Requirements

Where revisions are made, an updated version may be published on this page with an appropriate effective or revision date.

Where applicable law requires additional notice or consent for a particular change, those requirements will apply.

21 · Where Can I Ask a Privacy Question?

One Clear Contact Point

If you have questions about this Privacy Policy, relevant personal-information practices, or an applicable privacy request, please contact us.

🔏 PRIVACY CONTACT

Email: service@zenviovo.com

Telephone: +86 147 0449 5482

Please provide enough information to help us understand your inquiry, but avoid sending unnecessary sensitive credentials.

Where verification is required, we may ask for additional information through an appropriate process.

🏢 PART EIGHT · Official Business & Privacy Contact Information

Transparency Begins With Knowing the Operator

zenviovo™ is owned and operated by Dongguan Qianyun Shangpin Trading Co., Ltd.

The following details identify the legal company responsible for operating our online store.

🏷️ BRAND

zenviovo™

🏢 LEGAL OPERATING COMPANY

Dongguan Qianyun Shangpin Trading Co., Ltd.

👤 OWNER

Xie Zhi

📍 REGISTERED BUSINESS ADDRESS

Room 1801, Building 27, Vanke Cloud Plaza, No. 199 Humen Sports Road, Humen Town, Dongguan City, Guangdong Province

🪪 UNIFIED SOCIAL CREDIT CODE

91441900MAEF3XH949

📨 CUSTOMER SUPPORT & PRIVACY EMAIL

service@zenviovo.com

☎️ CONTACT NUMBER

+86 147 0449 5482

🔗 BRAND & LEGAL ENTITY RELATIONSHIP

zenviovo™ is owned and operated by Dongguan Qianyun Shangpin Trading Co., Ltd.

The registered business address is disclosed for legal business identification. It should not automatically be treated as the physical dispatch origin or authorized return-processing location for an order.

🌙 A Final Thought · Your Privacy Is Part of the Experience

Discover Beautiful Things Without Losing Sight of Your Choices

A seasonal decoration might make a room feel more welcoming.

A festive ornament might become part of a favorite family tradition.

And a carefully selected accent might make an ordinary evening feel a little more special.

Your personal information deserves thoughtful handling throughout that shopping experience.

Here's the privacy journey in a few simple steps:

👀 UNDERSTAND WHAT INFORMATION MAY BE COLLECTED

↓

🎯 KNOW WHY IT MAY BE USED

↓

🔗 RECOGNIZE WHEN SERVICE PROVIDERS MAY BE INVOLVED

↓

🍪 REVIEW AVAILABLE COOKIE CONTROLS

↓

📣 UNDERSTAND ADVERTISING PRIVACY CHOICES

↓

🪞 KNOW YOUR APPLICABLE PRIVACY RIGHTS

↓

🔐 PROTECT SENSITIVE CREDENTIALS

↓

💌 CONTACT US WHEN YOU NEED CLARIFICATION

Thank you for visiting zenviovo™!

We hope your shopping experience feels clear, comfortable, and enjoyable — from discovering your next decorative favorite to understanding how information is handled along the way. 🪺

zenviovo™ — Thoughtful Spaces. Thoughtful Shopping. Respect for Your Privacy.

Privacy & Customer Support: service@zenviovo.com

Telephone: +86 147 0449 5482

Owned and operated by Dongguan Qianyun Shangpin Trading Co., Ltd.